1. Introduction

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, including when you interact with our booking system, contact forms, and other features.

2. Data Controller

The data controller for this website is:
Ogledaltse
ul. Glazne 16, Bansko, Bulgaria
[email protected]

3. What Data We Collect

Depending on your interaction with our website, we may collect the following data:

• Name, email address, and phone number (when booking appointments)
• IP address and browser information
• Cookies and usage data
• Any information you provide via contact forms or reviews
• Language preferences

4. How We Collect Data

• When you book an appointment
• When you submit a contact form or review
• Through cookies and similar technologies
• When you interact with our website

5. Data Processing

Spam Protection:
To protect our site from spam, we use a service that may collect information about commenters, such as IP address, user agent, referrer, and site URL, along with the data directly provided by the commenter (name, email, comment).

Booking System:
When you book an appointment, we collect your name, email, and phone number to manage your booking. This data is stored securely and only used for appointment management and communication.

Cookie Consent Management:
We use a tool to manage cookie consent and ensure compliance with privacy laws. This tool records your cookie preferences and may set cookies to remember your choices.

Website Content and Forms:
Our website content is built using a content management system. Forms on our site may collect information you provide.

Multilingual Support:
To provide multilingual support, we may store your language preference in a cookie to display the website in your chosen language.

Google Reviews:
We display Google reviews on our site. If you leave a review or interact with embedded reviews, Google’s privacy policy applies.

Performance Optimization:
We use tools for website performance optimization. These tools do not process personal data of visitors.

6. Cookies

We use cookies to enhance your experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences at any time via our cookie banner.

Functional Cookies:
Used to remember your booking information (if you consent), language preference, and other settings.

Analytical Cookies:
Used to analyze website usage and improve our services.

Marketing Cookies:
Used for displaying Google reviews and other third-party content.

7. Data Sharing

We do not sell or share your personal data with third parties except as necessary for the operation of our website and services (e.g., Google for reviews, a spam protection service).

8. Data Retention

We retain your data only as long as necessary for the purposes described above or as required by law. Booking data is stored for 1 year, cookie data for up to 30 days, and review data as long as displayed.

9. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent at any time
• Object to data processing
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at [email protected].

10. Security

We implement appropriate technical and organizational measures to protect your data.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

12. Contact

For any questions regarding this policy, contact us at [email protected].